Case Study
Case Study
Tratwo Travel Agency’s Digital Transformation
Company
Tratwo
Company
Tratwo
Company
Tratwo
Services
Data Integration · Predictive MInfrastructure Modernization · Custom Billing Tools · TravelPort API Integration · Role-Based Access Control · Automated Notifications · Invoicing Systemaintenance · Real-Time Analytics · Industrial IoT Platform Integration · Anomaly Detection
Services
Data Integration · Predictive MInfrastructure Modernization · Custom Billing Tools · TravelPort API Integration · Role-Based Access Control · Automated Notifications · Invoicing Systemaintenance · Real-Time Analytics · Industrial IoT Platform Integration · Anomaly Detection
Services
Data Integration · Predictive MInfrastructure Modernization · Custom Billing Tools · TravelPort API Integration · Role-Based Access Control · Automated Notifications · Invoicing Systemaintenance · Real-Time Analytics · Industrial IoT Platform Integration · Anomaly Detection
Industry
Travel
Industry
Travel
Industry
Travel
Year
2020
Year
2020
Year
2020
Tratwo, a long-established offline travel agency, partnered with Codeamesh to reinvent itself for the digital age. The company faced stagnation due to outdated, manual processes and lack of online services
Rajat Saboo
Senior Developer – Tratwo
"AI turned our data into foresight. We’re no longer reacting to failures — we’re preventing them. That shift alone has saved us millions and transformed how our teams work"
The Challenges
Despite decades of experience in the travel industry, Tratwo faced operational roadblocks that hindered growth and scalability:
Manual-first processes: All bookings, invoices, and customer records were handled offline, slowing service and introducing human error.
No digital presence: Customers had to call or visit in person to make travel arrangements, limiting reach and convenience.
Disconnected tools: Billing, inventory, and communication systems were siloed — resulting in duplicated work and poor visibility.
Security concerns: Without role-based access control, sensitive data was vulnerable, and staff access couldn’t be properly managed.
Customer communication gaps: No automated alerts or confirmations meant clients often waited hours or days for updates.
Tratwo needed to modernize — fast — to meet the expectations of today’s travelers and compete in a digital-first market.
Our Approach
🛠 Phase 1: Infrastructure Overhaul & Process Mapping
We audited Tratwo’s existing workflows and tech stack, then migrated them to a scalable, modern infrastructure. From there, we mapped out all key business processes to identify automation opportunities.
🔌 Phase 2: Booking Platform & API Integration
We built a full-stack travel booking system and integrated third-party APIs like Travelport to offer live flight and hotel options. Custom logic ensured seamless search, booking, and payment flows.
🔒 Phase 3: Access Control & User Management
We implemented role-based access to keep data secure and workflows organized. A central admin dashboard enabled easy staff onboarding, permissions, and activity tracking.
🧾 Phase 4: Billing Automation & Customer Notifications
Custom tools were developed to auto-generate invoices, send real-time email/SMS notifications, and log transactions. The platform now keeps both staff and customers in sync — instantly.
The Challenges
Despite decades of experience in the travel industry, Tratwo faced operational roadblocks that hindered growth and scalability:
Manual-first processes: All bookings, invoices, and customer records were handled offline, slowing service and introducing human error.
No digital presence: Customers had to call or visit in person to make travel arrangements, limiting reach and convenience.
Disconnected tools: Billing, inventory, and communication systems were siloed — resulting in duplicated work and poor visibility.
Security concerns: Without role-based access control, sensitive data was vulnerable, and staff access couldn’t be properly managed.
Customer communication gaps: No automated alerts or confirmations meant clients often waited hours or days for updates.
Tratwo needed to modernize — fast — to meet the expectations of today’s travelers and compete in a digital-first market.
Our Approach
🛠 Phase 1: Infrastructure Overhaul & Process Mapping
We audited Tratwo’s existing workflows and tech stack, then migrated them to a scalable, modern infrastructure. From there, we mapped out all key business processes to identify automation opportunities.
🔌 Phase 2: Booking Platform & API Integration
We built a full-stack travel booking system and integrated third-party APIs like Travelport to offer live flight and hotel options. Custom logic ensured seamless search, booking, and payment flows.
🔒 Phase 3: Access Control & User Management
We implemented role-based access to keep data secure and workflows organized. A central admin dashboard enabled easy staff onboarding, permissions, and activity tracking.
🧾 Phase 4: Billing Automation & Customer Notifications
Custom tools were developed to auto-generate invoices, send real-time email/SMS notifications, and log transactions. The platform now keeps both staff and customers in sync — instantly.
The Challenges
Despite decades of experience in the travel industry, Tratwo faced operational roadblocks that hindered growth and scalability:
Manual-first processes: All bookings, invoices, and customer records were handled offline, slowing service and introducing human error.
No digital presence: Customers had to call or visit in person to make travel arrangements, limiting reach and convenience.
Disconnected tools: Billing, inventory, and communication systems were siloed — resulting in duplicated work and poor visibility.
Security concerns: Without role-based access control, sensitive data was vulnerable, and staff access couldn’t be properly managed.
Customer communication gaps: No automated alerts or confirmations meant clients often waited hours or days for updates.
Tratwo needed to modernize — fast — to meet the expectations of today’s travelers and compete in a digital-first market.
Our Approach
🛠 Phase 1: Infrastructure Overhaul & Process Mapping
We audited Tratwo’s existing workflows and tech stack, then migrated them to a scalable, modern infrastructure. From there, we mapped out all key business processes to identify automation opportunities.
🔌 Phase 2: Booking Platform & API Integration
We built a full-stack travel booking system and integrated third-party APIs like Travelport to offer live flight and hotel options. Custom logic ensured seamless search, booking, and payment flows.
🔒 Phase 3: Access Control & User Management
We implemented role-based access to keep data secure and workflows organized. A central admin dashboard enabled easy staff onboarding, permissions, and activity tracking.
🧾 Phase 4: Billing Automation & Customer Notifications
Custom tools were developed to auto-generate invoices, send real-time email/SMS notifications, and log transactions. The platform now keeps both staff and customers in sync — instantly.
The Results
The transformation was game-changing for Tratwo’s travel business:
95% reduction in manual billing tasks, freeing up staff for higher-value work
80% faster booking turnaround, thanks to real-time inventory and automation
Zero missed invoices or booking confirmations since launch
Expanded market reach through a digital storefront and self-serve options
Stronger customer retention, driven by faster service and better communication
Tratwo didn’t just go digital — they became a modern travel agency built for scale.
Lessons Learned
Legacy processes hide in plain sight: Many inefficiencies only surfaced once systems were mapped and digitized.
Automation drives clarity: By standardizing billing and bookings, the business gained better visibility into revenue and operations.
Change is easier with alignment: Close collaboration with Tratwo’s team ensured smooth adoption and zero disruption at launch.
APIs are the new supply chain: Real-time integration with Travelport brought global inventory directly to Tratwo’s customers — with no middle steps.
Key Takeaways
This case proved that digital transformation isn’t reserved for tech startups — it’s a competitive edge for traditional businesses too:
Modernizing infrastructure unlocks speed, accuracy, and growth
Custom tooling creates fit-for-purpose solutions, not bloated platforms
APIs, automation, and access control are the new backbone of digital operations
When offline businesses go online the right way, they don’t just survive — they leap ahead
Tratwo now delivers the speed of an OTA with the personal touch of a seasoned travel advisor. The result? A travel business that’s future-proof, customer-ready, and fully in control.
The Results
The transformation was game-changing for Tratwo’s travel business:
95% reduction in manual billing tasks, freeing up staff for higher-value work
80% faster booking turnaround, thanks to real-time inventory and automation
Zero missed invoices or booking confirmations since launch
Expanded market reach through a digital storefront and self-serve options
Stronger customer retention, driven by faster service and better communication
Tratwo didn’t just go digital — they became a modern travel agency built for scale.
Lessons Learned
Legacy processes hide in plain sight: Many inefficiencies only surfaced once systems were mapped and digitized.
Automation drives clarity: By standardizing billing and bookings, the business gained better visibility into revenue and operations.
Change is easier with alignment: Close collaboration with Tratwo’s team ensured smooth adoption and zero disruption at launch.
APIs are the new supply chain: Real-time integration with Travelport brought global inventory directly to Tratwo’s customers — with no middle steps.
Key Takeaways
This case proved that digital transformation isn’t reserved for tech startups — it’s a competitive edge for traditional businesses too:
Modernizing infrastructure unlocks speed, accuracy, and growth
Custom tooling creates fit-for-purpose solutions, not bloated platforms
APIs, automation, and access control are the new backbone of digital operations
When offline businesses go online the right way, they don’t just survive — they leap ahead
Tratwo now delivers the speed of an OTA with the personal touch of a seasoned travel advisor. The result? A travel business that’s future-proof, customer-ready, and fully in control.
The Results
The transformation was game-changing for Tratwo’s travel business:
95% reduction in manual billing tasks, freeing up staff for higher-value work
80% faster booking turnaround, thanks to real-time inventory and automation
Zero missed invoices or booking confirmations since launch
Expanded market reach through a digital storefront and self-serve options
Stronger customer retention, driven by faster service and better communication
Tratwo didn’t just go digital — they became a modern travel agency built for scale.
Lessons Learned
Legacy processes hide in plain sight: Many inefficiencies only surfaced once systems were mapped and digitized.
Automation drives clarity: By standardizing billing and bookings, the business gained better visibility into revenue and operations.
Change is easier with alignment: Close collaboration with Tratwo’s team ensured smooth adoption and zero disruption at launch.
APIs are the new supply chain: Real-time integration with Travelport brought global inventory directly to Tratwo’s customers — with no middle steps.
Key Takeaways
This case proved that digital transformation isn’t reserved for tech startups — it’s a competitive edge for traditional businesses too:
Modernizing infrastructure unlocks speed, accuracy, and growth
Custom tooling creates fit-for-purpose solutions, not bloated platforms
APIs, automation, and access control are the new backbone of digital operations
When offline businesses go online the right way, they don’t just survive — they leap ahead
Tratwo now delivers the speed of an OTA with the personal touch of a seasoned travel advisor. The result? A travel business that’s future-proof, customer-ready, and fully in control.
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Sometimes the hardest part is reaching out — but once you do, we’ll make the rest easy.
Phone
Opening Hours
Mon to Sat: 9.00am - 8.30pm
Sun: Closed
Sometimes the hardest part is reaching out — but once you do, we’ll make the rest easy.
Phone
Opening Hours
Mon to Sat: 9.00am - 8.30pm
Sun: Closed